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Dear Valued Customers!

If you have any questions about our products, need to cancel your order, wish to inquire about a refund, or have a PayPal dispute, please contact our 24/7 customer support team. We are committed to responding to your inquiries promptly, usually within minutes.

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Please fill the form or use email address [email protected] instead.

Need a quick answer? Your answer might be in our FAQs.

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How do I cancel my order?

You have the right to cancel or change your order within 24 hours. For more information, please read our Cancellation Policy or contact our customer support at [email protected].

Can I get a refund?

If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition if you contact us within 30 days from the delivery date. For more information, please read our Returns & Refunds Policy or contact our customer support at [email protected].

I have not received my order

If you haven't received your order, please contact us at [email protected]. If your parcel has been lost or stolen, we will arrange a replacement shipment as soon as possible.

How can I track my order?

Your tracking number will be sent to you in a separate email within 1–3 days after you place your order. Please note that it may take a day or two for the tracking information to appear in the carrier's tracking system.

If you cannot locate your order, please contact our customer support team at [email protected], and we will be happy to help you track it down.

Your VIP Support Team

We are here to stand by you. Contact us if you need any help.

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Drew Fowler
Support Agent
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Adam Bishop
Support Agent
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Julia Bryan
Support Agent

Our Happy Clients Around the World

I was waiting for my parcel for over 15 days. Tracking number were showing that there is no data about my parcel. I tried to reach our to HeyHelp and they have located my item. It appears that I mistyped my tracking number :D

My mother by mistake have have made a duplicated order. I have sent an email to paypal.heyhelp.cc and one of their support agents issued a refund for duplicated order. I wish all companies have such service.

I have decided that I don’t want the item I have ordered but 30 day policy was over. I thought I will not get a refund. One of CS managers negotiated with their manager, and they issued refund. This was very nice. Appreciate

Great support all my questions was answered in minutes.

Best customer support ever!

I had faulty item and Maggie have arranged to speed up delivery of the new parcel. Very nice

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